At Leni Rhythm, we are committed to ensuring your satisfaction with our products. This Returns & Refund Policy outlines how you can request a return, replacement, or refund for products purchased from our website.
Eligibility for Returns
You may request a return if:
- The product is defective, damaged, or arrives in a condition different from what was described.
- The wrong product was delivered.
Please note:
- Products damaged due to misuse, mishandling, or accidental damage after delivery are not eligible for return.
- Custom or personalized products may not be eligible for return unless defective or damaged.
Return Request Process
To initiate a return, please follow these steps:
- Contact us within 7 days of delivery at [email protected]. Include your order number, product details, and reason for the return.
- Our support team will review your request and provide instructions on how to return the product.
- The product must be returned in its original packaging, including all accessories, manuals, and documentation.
Refunds
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued in the form of cash on delivery adjustment for your next order or an agreed method as per our communication.
Replacements
- If your product is defective or damaged, you may request a replacement.
- Replacement items will be shipped at no additional cost after verification of the defect or damage.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service to ensure the product reaches us safely.
Contact Information
For any questions or to initiate a return, please contact us at:
Email: [email protected]